FAQs & Policies

FAQs

  • Office hours are Monday-Friday 9 am to 4 pm EST by appointment only. My office is closed all major USA Holiday’s, and during personal vacation times.

  • We accept Visa, Mastercard, Discover, American Express, and/or PayPal. Your card will be charged when the order is placed. We use Square, PayPal, and/or Stripe Processing. Gift certificates are available for purchase and redeemable online only.

    We have a secure transaction. Lilian Grace Designs, LLC will never sell or share your personal information with any third party. All information obtained on our website is for order use only. Our website uses an SSL (Secure Sockets Layer) which ensures data passed between the web server and browser is secure and private.

  • We are required to collect sales tax on all Ohio orders. Event tax varies due to the county the event is held. Online orders will be taxed using the home office location tax rate on all products purchased.

    If you are a tax exempt entity, you will need to provide proof of exemption to have tax removed from your invoices.

  • Check the product listing to see if a custom option is available. If you do not see a listing for what you are needing, you can submit your request on the contact form.

    We do offer custom orders on a schedule availability basis. Please fill out the contact form with as much detail as possible for us to be able to put a quote together for your custom order. You will be required to pay a non-refundable deposit of half of the order total to secure your order and the other half at the time of approving the final proof for your custom order. Your order will not be made without full payment. If at any time you cancel your custom order in the design process, you will be charged a fee for design time as listed in your quote in addition to the non-refundable deposit. Please check your quote for details on your custom order.

    Shipping fees quoted vary due to the time frame in which your order is needed as well as the number of items and could change from the original quote if any changes have been made to the order. I will notify you of any pricing increases on shipping as soon as I am made aware of them.

    ​Please contact us with any custom order questions, you may have.

  • Custom orders that have been invoiced but are paid late will be subject to a 1% service charge fee for each month it is overdue. This fee will be added to your remaining open balance monthly until the balance is paid in full.

  • Online orders needing to be rushed can be indicated at the time of checkout by leaving a note. If your order is a rush order that is in stock, we will ship it the next business day using the option of shipping you select at checkout. If your item(s) are custom and you need to add the rush option to your order, there will be a fee associated with the rush processing.

    ​Custom orders needing to be rushed are at the discretion of Lilian Grace Designs, LLC. We often cannot control the time of print availability but will work with you to help you meet your deadline. Charges for rush orders will be added to your quote total before your order is sent to the printer. We will work closely with our printer for a faster turnaround when possible. When submitting a request for a custom order please indicate on the submission that your order will need to be rushed.

  • Once your custom order quote has been accepted and a non-refundable deposit received, we will begin on your order. You will receive a digital proof via email within the time frame listed on your quote. A link to view your proof will be included in the email, please follow the instructions within that email.

    Each order receives 1 initial proof with 2 rounds of any edits/changes and a 3rd final proof. Any additional changes after the 3rd and final proof are sent will have an additional charge as outlined in your quote.

    Please review the proof carefully. Please check for spelling/grammar and photo placement if applicable. If your custom order is in color, please note that colors on a computer monitor may appear different than the color printed. Reviewing proofs on a phone or tablet screen will not be an accurate view of the color in your order.

    Any edits/changes you have for your custom order can be sent via email to the email address your proof came from. A new proof will be posted and emailed no later than 3-4 business days. If approved, please respond directly on the PDF document with your digital signature of approval. Upon receipt of final approval as well as payment in full, we will submit your order to our printer within 24 hours of receipt. To approve a proof, you must Digi-sign the PDF document accepting the proof to advance your order to the next stage. If you do not Digi-sign the PDF, it will delay your item(s).

    We print directly from the approved proof. Oh So Shonda & Lilian Grace Designs, LLC are not responsible for ANY spelling, typographical, design, or sizing errors that have been approved by you. All proofs and approvals must be documented as stated above. Verbal approval will not be accepted. Lilian Grace Designs, LLC will not incur the costs of reprinting and shipping due to these errors and will not issue a refund for these errors. When an order or approval is submitted to Lilian Grace Designs, LLC, you are agreeing to this approval policy.

  • Some products are hand produced as house items and could have variations or inconsistencies in each product. These variations and inconsistencies are to be expected with items produced in small batches and do not qualify your order for a refund/exchange.

    ​All products are inspected thoroughly before being put up for sale online and again before shipping. If you feel your item is defective, please follow our returns, exchanges, and refunds policy linked below.

  • All designs, sayings, fonts, and graphics are copyrighted to their original creator. In some cases, we have obtained special licensing to use photography, graphics, and/or fonts on our products. Additionally, some of the sayings, designs, color palettes, and graphics are copyrighted to Lilian Grace Designs, LLC, where we are the original creator. Oh So Shonda & Lilian Grace Designs, LLC do not give you permission to resell any items purchased from us, digital or otherwise.

    Custom work will receive proper licensing from Oh So Shonda with right for use instructions.

    Photography used on our website and products are copyright to the photographer. Some photographs were obtained through unsplash.com

  • Our Plot Points mailing list includes weekly newsletters, new product announcements, and promotions.

    Our Oh So Shonda mailing list includes weekly newsletters, new service announcements, Podcast links, and promotions.

    By submitting your email address you are agreeing to receive these emails and can opt-out at any time by unsubscribing at the bottom of the email sent. Lilian Grace Designs, LLC does not sell this list or share it with any third-party vendors. Lilian Grace Designs, LLC may include advertisements for third-party vendors in some newsletters.

  • Authentically Created will often have discount codes. These codes will be in our weekly newsletters. Be sure to apply your discount code during the checkout process for the discount to be applied. If you do not apply the code at checkout, the discount will not apply for that order and will need to be used on your next order before the expiration date. If the discount code you have is not working and you feel it should be an active code, please Contact Us before submitting your order.

    ​Sales will be offered for short times only, be sure you are subscribed for exclusive offers.

    ​Discontinued Items, as well as Mystery Bags, are sold as-is and all sales final, with no returns, refunds, or exchanges.

    ​Discount codes are case sensitive, you must enter them exactly as it was given to you with capitalization and punctuation as shown.

    Discount codes are for online orders only and exclude custom work.

    Available discounts on custom work will be outlined in your custom quote and cannot be used online.

  • As of 3/15/24 we do not yet have an affiliate program in place, however, we are considering this as an option for the future. If you are interested in being an affiliate for Authentically Created, please contact us.

Policies

Returns, Exchanges, and Refunds

To learn more about our returns, exchanges, and refunds policy for products purchased, feel free to read our most up-to-date policy. This includes information on damaged items.

Terms of Service

To learn more about our terms of service, feel free to read our most up-to-date policy.

Shipping Policy

To learn more about our shipping policy for physical products purchased, feel free to read our most up-to-date policy.

Disclaimer

To learn more about our disclaimer, feel free to read our most up-to-date policy.

Custom Work Policy

To learn more about our custom work policy, feel free to read our most up-to-date policy.

Privacy Policy

To learn more about our privacy policy, feel free to read our most up-to-date policy.